Shipments, Deliveries and Returns
Local Deliveries
Clubsparklers is a Family run business and we want every customer to feel like family rather than a customer. We deliver same day within a 50-mile radius from Fort Lauderdale if order was placed before 10am. Orders placed after 10am will be delivered next day. If your delivery is not within the radius please call us and we will make every effort to accommodate you as long as it is reasonable. If not we will be more than happy to ship your products to your venue.
If you are within the radius your delivery is free*.
*Minimum order 1 case (960) For free delivery
Shipments
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Shipping Policy
Express orders must be placed before 1pm(CST) to be ship the same day. Paid ground orders normally leaves our warehouse within 2 business days. All other orders (free shipping, USPS, etc...) normally leaves our warehouse within 4 business days.
Orders will be shipped via major carrier like Fedex Ground, USPS or UPS. Each order will have a tracking number sent to your e-mail and a signature proof of delivery may be required to receive your package.
Please note that our standard shipment are for working business days only, not including weekends. If you would like Saturday deliveries, please give us a call. There may be additional charges for Saturday deliveries.
We are not responsible for any delays due to incomplete or incorrect address or any delays caused by our carrier. We are also not responsible for any delays due to weather (e.g. snow, tornadoes, road closures, etc...). For international shipments, we are not responsible for any delays due to customs, since it is out of our control.
Orders going out of the United States may be subject to duties and taxes. All duties and taxes are the responsibility of the buyer.
Our shipping carriers may attempt to delivery your packages for up to three (3) times. After the third unsuccessful attempt, the packages will be returned to the shipper. Once the packages are returned to us, whether through unsuccessful attempts, non-pickup at a holding facility, refusal or incorrect addresses, standard return policies will apply. Each shipping carrier's policies vary and may change without notice. For more information, please check the shipping carriers' website.
Shipping & Returns
We ship orders using UPS, USPS, or FedEx. Orders normally leave our warehouse within 1–3 business days.
Once your order ships, you will receive a tracking number by email. Most orders are delivered within 2–7 business days after leaving our warehouse.
We currently ship within the United States only. We do not ship to international destinations.
Please make sure your shipping address is correct before placing your order. Club Sparklers is not responsible for incorrect or incomplete addresses provided by the customer.
If a package is returned to us because of an incorrect address or failed delivery attempt, additional shipping charges may apply to resend the package.
Returns
If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return, merchandise must be unused, unopened, in its original packaging, and in perfect condition.
Before returning any merchandise, please contact Club Sparklers for return authorization and instructions. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Approved returned merchandise must be received by Club Sparklers within 20 days of return approval.
Refunds are subject to a 7% credit card processing charge.
Clearance items and single items are final sale and cannot be returned.
Club Sparklers reserves the right to refuse returns that do not meet the requirements stated above.C
Cancel Orders
Please be advised upon cancellation of any orders there is a 7 percent restocking fee.
PLEASE NOTE THAT ANY RETURN IS SUBJECT TO A 7% CHARGE FOR CREDIT CARD PROCESSING .
Call us office 305.315.0699
Cell 954.701.7809